FAQs
Frequently Asked Questions
+Where are your products shipped from?
We ship from our HQ in Sydney, Australia.
+How long will my order take to arrive?
Australia:
Please allow around 3–7 business days for delivery within Australia.
Some regional or remote areas may take a little longer.
Need it sooner? Choose Express Shipping at checkout.
United Kingdom:
Standard Shipping: approximately 5–10 business days.
Express Shipping: approximately 3–7 business days.
Delivery times may vary depending on location and customs processing.
+Do you ship internationally?
Yes. We ship worldwide from Sydney, Australia.
International shipping rates are calculated at checkout. Applicable duties and taxes are calculated before your order is confirmed, so there are no unexpected charges on delivery.
+How can I track my order?
Once your order has been dispatched, you'll receive an email with your tracking number and a link to follow its journey.
+Do you have a size guide?
Yes. You will see a Size Guide on the product page.
Not sure between two sizes? Email us — tell us your height, weight, and usual pant size, and we'll recommend the best fit.
+What are your shorts made from?
For ultimate comfort and breathability we use premium performance fabrics and premium cycling chamois technology, selected for softness, durability, breathability and all-day comfort.
+How should I care for my shorts?
Machine wash cold using mild detergent, inside-out, separately or with similar items. Do not tumble dry. Do not iron or dry clean.
+I’ve made a mistake on my order — can I change it?
If your order hasn't been dispatched yet, we'll do our best to update it. Please contact us as soon as possible at support@letapecycliste.com
+Can I return or exchange my order?
Yes — we want you to love your L'Étape Cycliste gear.
You can return or exchange an item within 30 days of receiving it, provided it's only been tried on at home, unwashed, and in original condition.
For hygiene reasons, we can't accept items that have been ridden in.
+How do I request a return?
Simply email support@letapecycliste.com with your order number and details. We'll send you easy return instructions.
If it's a size exchange, we'll cover the cost of sending out the replacement item.
+Who pays for return shipping?
If the item is faulty or there's a sizing issue, we'll cover the cost of sending the correct size to you.
Otherwise, customers are responsible for return postage.
+How can I contact you?
You can email us anytime at support@letapecycliste.com
+What does “l’étape cycliste” mean?
L'Étape cycliste is French for "The Cycling Stage."
It draws inspiration from the world of professional road racing, where each segment of a race — known as an étape — is a test of endurance, strategy and style.
The name reflects our philosophy: every ride, whether it's a morning commute or a weekend escape, is a stage worth dressing for.