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FAQs

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Frequently asked questions

Find answers to common questions about our gear and your order. Can’t find what you need? Our team is here to help.

Where are your products shipped from?

We ship from our HQ in Sydney, Australia.

How long will my order take to arrive?

Australia: free tracked shipping, usually 2–4 business days, with regional areas taking a little longer. Need it sooner? Choose Express at checkout. United Kingdom: approximately 5–10 business days standard, or 3–7 business days express.

Do you ship internationally?

We currently ship to Australia and the United Kingdom. UK orders are sent duties paid, so there's nothing extra to pay on delivery.

How can I track my order?

Once your order has been dispatched, you'll receive an email with your tracking number and a link to follow its journey.

Do you have a size guide?

Yes. You will see a Size Guide on the product page.

Not sure between two sizes? Email us — tell us your height, weight, and usual pant size, and we'll recommend the best fit.

What are your shorts made from?

For ultimate comfort and breathability we use premium performance fabrics and premium cycling chamois technology, selected for softness, durability, breathability and all-day comfort.

How should I care for my shorts?

Machine wash cold using mild detergent, inside-out, separately or with similar items. Do not tumble dry. Do not iron or dry clean.

I’ve made a mistake on my order — can I change it?

If your order hasn't been dispatched yet, we'll do our best to update it. Please contact us as soon as possible at support@letapecycliste.com

Can I return or exchange my order?

Yes. Try your shorts on at home, indoors with tags on. If the fit isn't right, we'll exchange them for free within 30 days. Because of the integrated cycling liner, we can't accept shorts that have been ridden in, worn outside or washed.

How do I request a return?

Email support@letapecycliste.com with your order number, and tell us whether you'd like an exchange or a refund. For size exchanges, we'll send you a prepaid return label.

Who pays for return shipping?

We cover size exchanges and faulty items. For change-of-mind returns, return postage is paid by the customer.

How can I contact you?

You can email us anytime at support@letapecycliste.com

What does “l’étape cycliste” mean?

L'Étape cycliste is French for "The Cycling Stage."

It draws inspiration from the world of professional road racing, where each segment of a race — known as an étape — is a test of endurance, strategy and style.

The name reflects our philosophy: every ride, whether it's a morning commute or a weekend escape, is a stage worth dressing for.