Privacy Policy

Effective Date: December 2025

This Privacy Policy describes how L'étape Cycliste collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Introduction

This Privacy Policy describes how L’Étape Cycliste ("L’Étape Cycliste", "we", "us", "our") collects, uses, discloses, and protects your personal information when you visit, use our services, or make a purchase from letapecycliste.com (the "Site"), or otherwise communicate with us (collectively, the "Services"). By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.

1) Who We Are

Data Controller (AU/EU/UK concepts): L’Étape Cycliste
Contact email: support@letapecycliste.com
Postal address: 135-153 New South Head Road, Suite 24, Edgecliff New South Wales 2027, Australia

2) Statement of Compliance

We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). For individuals in the EEA/UK, we process personal data under the GDPR/UK GDPR where applicable, including recognised transfer mechanisms for international data transfers.

3) Personal Information We Collect

Information you provide directly: name, billing/shipping address, email, phone, order details, account credentials, communications, preferences.
Information collected automatically (cookies/analytics): usage data, device/browser data, IP address, interactions on our Site.
Information from third parties: e-commerce platform (e.g., Shopify), payment processors, fulfillment/shipping providers, marketing/analytics partners.

4) How We Use Your Information

Provide and improve Services, customer support, marketing & communications, personalisation & analytics, security & fraud prevention, legal & compliance obligations.

5) Cookies & Similar Technologies

We use cookies, pixels, and similar technologies to run our store (cart, checkout, login), remember preferences, perform analytics, and personalise content and advertising. You can manage cookies via your browser settings; blocking cookies may affect site functionality.

6) Disclosure of Personal Information

We may disclose personal information to service providers (Shopify, payments, hosting, analytics, support, logistics), business/marketing partners, affiliates, authorities when required by law, and parties to a business transaction. We do not sell personal information.

7) International Transfers

We may transfer personal information to countries outside your residence (e.g., Australia, United States, EU/UK). We use appropriate safeguards (e.g., Standard Contractual Clauses) and require recipients to protect your information.

8) Retention

We retain personal information only as long as necessary for the purposes described, including legal/tax obligations, dispute resolution, and contract enforcement.

9) Security

We implement administrative, technical, and physical safeguards appropriate to the information we process. No method of transmission or storage is 100% secure.

10) Your Rights

Australia (APPs): access and correction. EEA/UK (GDPR/UK GDPR): access, rectification, erasure, restriction, objection (including direct marketing), portability, and withdraw consent.

11) Children

Our Services are not directed to children and we do not knowingly collect personal information from individuals under 16.

12) Marketing Preferences

You can unsubscribe from marketing emails using the link in our emails or by contacting us. We may still send non-promotional service messages (e.g., order updates).

13) Third-Party Websites

Our Site may link to third-party websites. We are not responsible for their privacy practices. Review their privacy notices before providing personal information.

14) Complaints

If you have concerns, contact support@letapecycliste.com. In Australia, if you are unsatisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

15) Changes to This Policy

We may update this Policy for legal, operational, or regulatory reasons. Updates will be posted here and the 'Last updated' date changed.

16) Contact Us

L’Étape Cycliste
Email: support@letapecycliste.com
Address: 135-153 New South Head Road, Suite 24,
Edgecliff New South Wales 2027, Australia